PRIVACY POLICY

Engage Video Production LLC ("EVP," "we," "us," or "our") respects your privacy and is committed to protecting your information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you may have when you visit our website, submit a form, book a call, or otherwise interact with us.

If you have any questions about this Privacy Policy or would like to exercise a privacy-related request, please contact us at: info@engagevideoproduction.com

1. Scope

This Privacy Policy applies to information collected through EVP's website, forms, scheduling tools, payment tools, and related business operations. It does not apply to third-party websites, platforms, or services that we do not control, even if they are linked on our website or embedded into it.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information you provide directly

• Name
• Email address
• Phone number
• Company name
• Job title
• Project details
• Budget or timeline information
• Any other information you submit through a contact form, booking form, intake form, email, or message

Scheduling and inquiry information

• Information you submit when booking a call or completing a form through SceneOps
• Meeting preferences and related scheduling details

Payment and transaction information

• Billing and payment-related information processed through third-party providers such as Stripe, PayPal, and Xero
• We do not store full payment card numbers on our own systems unless expressly stated otherwise

Automatically collected information

• IP address
• Browser type
• Device type
• Operating system
• Referring pages
• Pages viewed
• Time spent on pages
• General location information based on IP
• Cookie, pixel, and similar tracking information

Project and client operations information

• Information necessary to perform services, manage production, communicate about a project, invoice, and maintain records
• Limited information used in project coordination tools such as Asana

3. How We Collect Information

We collect information:

• Directly from you when you fill out a form, book a call, send an email, or become a client
• Automatically through cookies, analytics tools, pixels, and similar technologies
• From service providers that support our website, payments, scheduling, and operations

4. How We Use Information

We may use your information to:

• Respond to inquiries
• Schedule and manage calls or meetings
• Provide proposals, services, and deliverables
• Process payments and invoices
• Communicate about projects and client work
• Improve our website, services, and user experience
• Measure marketing and website performance
• Maintain internal records
• Prevent spam, abuse, or unauthorized access
• Comply with legal obligations
• Protect our rights, business, users, and systems

5. Cookies and Tracking Technologies

We may use cookies, pixels, scripts, and similar technologies to operate our website, understand website usage, improve performance, and measure advertising results.

These technologies may be provided by us or by third parties, including:

• Google Analytics
• Google Ads
• LinkedIn
• Cloudflare
• Google reCAPTCHA
• Webflow
• DreamHost or related infrastructure services

Some of these tools help us understand how visitors use the site. Others help us evaluate the effectiveness of advertising and outreach.

You can usually manage cookies through your browser settings. Blocking certain cookies may affect site functionality.

6. Third-Party Services We Use

Based on our current setup, we may use third-party providers such as:

• Webflow for website functionality
• DreamHost for hosting and related infrastructure
• SceneOps for CRM, forms, scheduling, and contact management
• Google Analytics for analytics
• Google Ads for advertising measurement and related tracking
• LinkedIn for advertising and conversion tracking
• Stripe, PayPal, and Xero for payments and invoicing
• Asana for project management
• Cloudflare for security, performance, and traffic handling
• Google reCAPTCHA for spam and bot protection
• YouTube, Vimeo, Google Fonts, Google Maps, and chat widgets for embedded or site functionality

These providers may collect and process information according to their own privacy policies and terms.

7. When We Share Information

We do not sell personal information for money.

We may share information:

• With service providers that help us operate our website and business
• With payment processors to complete transactions
• With project management, CRM, scheduling, hosting, analytics, and security vendors
• If required by law, legal process, or government request
• To protect our rights, users, systems, or business
• In connection with a business transfer, merger, acquisition, or similar transaction

Because we use certain analytics and advertising tools, some state privacy laws may treat certain cookie- or pixel-based disclosures as "sharing" or similar regulated activity, even when no money changes hands. California privacy law gives covered consumers rights related to access, deletion, correction, and opt-out of certain sales or sharing practices.

8. Data Retention

We keep information only as long as reasonably necessary for the purposes described in this policy, including:

• Responding to inquiries
• Providing services
• Maintaining business and tax records
• Meeting contractual and legal obligations
• Resolving disputes
• Enforcing agreements

In general:

• Inquiry and lead information may be retained for follow-up, operations, and recordkeeping unless deletion is requested and retention is not otherwise required
• Client and project records may be retained longer for contractual, operational, legal, accounting, and archival reasons

If you become a client, some project-specific retention and storage terms may also be governed by your agreement with us.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, use, alteration, or disclosure. No system is perfectly secure, and we cannot guarantee absolute security.

The FTC recommends that businesses understand what information they collect, how it moves through the business, and how it is protected, which is the approach we aim to follow in our operations.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Your Privacy Choices

Depending on where you live, you may have privacy rights under applicable law.

These may include the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of certain targeted advertising or sharing activities, where applicable
• Appeal a denied privacy request, where applicable

To make a request, email: info@engagevideoproduction.com

We may need to verify your identity before completing certain requests.

If you are a California resident, you may have rights under the CCPA/CPRA depending on whether the law applies to our business and the context of your information. California regulations also address how businesses should describe consumer rights and handle requests.

12. International Visitors

EVP is based in the United States. If you access our website from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.

13. Embedded Content and Third-Party Features

Our website may include embedded videos, maps, fonts, chat features, or similar content provided by third parties. These features may collect information about your interaction with them, subject to the third party's own privacy practices.

14. Do Not Track

Some browsers offer a "Do Not Track" setting. Because there is no single accepted standard for responding to these signals across all systems, our website may not respond to them in every case.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date above. Your continued use of our website or services after an update means you accept the revised policy, to the extent permitted by law.

16. Contact

If you have questions about this Privacy Policy or want to submit a privacy request, contact: info@engagevideoproduction.com